Client complaint management

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How to complain to the management company 

FONDINVEST CAPITAL has implemented an efficient, objective, transparent and free, mechanism to handle client complaints. This mechanism seeks to ensure that the interests of the Management Company’s clients pursuant to the general principles laid out in AMF Directive No. 2012-07.

This mechanism applies to all clients regardless of the product they have invested in. 

Complaints may be issued by regular mail or email:

FONDINVEST CAPITAL – 33 rue de la Baume – 75008 PARIS or l.gillot@fondinvest.com.

We recommend you send your letter via registered mail with acknowledgment of receipt in order to guarantee the process’s good functioning and ask that you specify the reason for your complaint in the subject of the letter. 

FONDINVEST CAPITAL commits to acknowledging receipt of the complaint within 10 working days unless the answer is provided within this timeframe, and to answer the complaint within two months of it receipt, barring any unusual and justified circumstances.

FONDINVEST CAPITAL will however attempt to answer as quickly as possible and will inform you if the provided solution’s complexity forces it to extend the deadline for answers.

AMF Mediation

All clients may appeal to the AMF mediator if the answer to the complaint provided does not satisfy him or her. You may appeal to the mediator by 

  • Writing to the below address: 

Médiateur de l’AMF

Autorité des Marchés Financiers

17, place de la Bourse

75082 Paris cedex 02